Description
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: - Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes - Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. - Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements - Participate and prepare for Monthly and Quarterly Business Reviews with customers - Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products - Continuously evolve best practice to technical product adoption and customer success Who You Are: - Someone with a solid technical grounding and hands-on experience of IT Operations - Confident in your hands on experience AWS, Azure or GCP - Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. - Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. - Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. - Able to sit up to 4 hours, traveling to and from client sites - Able to travel via auto, train or air up to 30% of the time - Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space - Experienced using Datadog and/or other cloud monitoring tools