Operations Associate, GTM Accelerate (Bangalore)
Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Professional Services team exists to drive the adoption of Stripe's capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately. Accelerate is Stripe's dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical—eliminate friction, reduce implementation risk, and accelerate time-to-revenue. What you'll do Stripe is launching Stripe Delivery Centers—a brand new global team to design, implement, and grow Stripe's operations for the next decade. We're looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You'll proactively unblock deployments and ensure users are operationally ready to scale. You'll manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You'll deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure. Working hours—In order to align with the working hours of the Asia-Pacific Accelerate On Demand's user base, the working hours for this role will be 7 AM to 4 PM IST. Responsibilities - Drive time-to-value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates. - Deliver technical workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud and Radar configuration, and financial reporting. - Proactive unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration. - Operational readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes. - User experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process. - Continuous learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you provide the most current and strategic advice to your users. - Process improv